Health Services

Case Management

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 208-828-7399

Case management is a team of health care professionals who help patients and their families solve medical needs. The case manager is a team coach. Patients and their team work out a plan to help gain control of the illness or injury as soon as possible. Patients also plan with the team to get the right help for what they need to improve. The case manager will oversee the plan with patients to be sure it continues to meet any change in their health status. Patients will be part of the planning process. The goal is to help smooth the trip through the maze of medical care. Patient’s participation is voluntary.

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Disease Management

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 208-828-7387

Disease Management offers a series of guided encounters to provide education about certain chronic illnesses. We partner with the patient to formulate effective strategies in the prevention and control of symptoms and identify lifestyle changes that improve prevention and assist in achieving patient confidence in self-management skills. TRICARE patients assigned to the 366 MTF for primary care may voluntarily participate in Disease Management for hyperlipidemia (high cholesterol), hypertension (high blood pressure), Diabetes Mellitus, and Asthma. Disease Management nurses act as the patient’s advocate and health coach. We assist the patient to establish an independent self-managed and self-determined chronic care plan to promote and maintain optimal health and wellness.

Exceptional Family Member Program (EFMP)

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone: 208-828-7477

The Air Force Exceptional Family Member Program is designed to provide support to military family members with special needs. All branches of the military offer EFMP and each Service includes a variety of personnel, medical and family support functions under the EFMP umbrella. Learn more about the Exceptional Family Member Program.

Contact Us


Case Manager


Case Manager
Monday – Friday 7:30 a.m. – 4:30 p.m.


Case Manager
90 Hope Dr #6000, Mountain Home AFB, ID 83648

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