The Referral Management Line has temporarily changed to 208-828-7099. Patients are encouraged to use the MHS GENESIS Patient Portal to schedule or change appointments and correspond with their care team.
If you're scheduled for a virtual appointment, please call 208-828-6806 to reach the appointment line and you'll be connected to the provider to complete the appointment.
As of right now, we don't have a timeframe of when the phones will be fixed, but are working with our partners to resolve the matter as soon as possible. 
Thank you for your continued patience and assistance.
Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. >>Learn More

Also, you have until April 30 to set up  your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Health Services

TRICARE Operations & Patient Administration (TOPA)

TOPA is located across to the right of the main entry. Services include patient registration, referral management, outpatient records, release of information, and beneficiary counseling. For TRICARE-related concerns, please contact Health Net Federal Services at 1-844-866-WEST (1-844-866-9378).

Contact Us

Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Telephone:

Don't forget to keep your family's information up to date in DEERS!