Pharmacy

We fill new prescriptions and refills at no cost for covered medications for TRICARE beneficiaries including: Active-duty service members, active-duty family members, retirees and their family members.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• Our pharmacy automatically activates prescriptions in the order they are received if due to be filled. Processing times may vary depending on mission requirements.
• You have the option to wait during processing in the pharmacy lobby.
• You can come back later to pick up during duty hours.
• You can elect to have the completed prescription loaded in ScriptCenter storage lockers for after-hours pick up, if eligible.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD MT HOME PHARMACY
• NCPDP number: 1309055
• Pharmacy zip code: 83648

If you hand-carry a written prescription:

Check in at the pharmacy windows. Longer wait times are to be expected when processing hard-copy written prescriptions. Prescriptions must meet all federal regulations. Missing or incorrect information will need to be corrected by the prescribing clinic. Again, this is the least preferred method.

Activating New Prescriptions

Mountain Home AFB Medical Group Pharmacy activated prescriptions automatically in the order they are received, if due to be filled. If the prescription is too soon to fill per TRICARE or pharmacy policies, the prescription will be placed on file until appropriate. Patients will need to contact the pharmacy either in-person, calling, or through MHS Genesis Patient Portal. Processing times may vary on pharmacy staffing and resources.

Option 1: In Person

Go to the MTF pharmacy and check in at pharmacy windows.

Option 2: Call the Pharmacy

Call 208-545-8685 to activate your prescription that was previously put on file.

Option 3: MHS GENESIS Patient Portal

View the “RX Refills” tab on the MHS GENESIS Patient Portal to see a list of medications that can be requested to be filled including prescriptions on file.

Requesting Prescription Refills

We have two ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up (i.e. Clinic Pharmacy or Clinic ScriptCenter).
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 208-545-8685. Then, follow the prompts to select where you want to pick up your refills.
• You’ll be given a date and time when your refill(s) will be ready to pick up.
• Prescriptions previously filled at another military pharmacy can be called into our refill call-in line if valid refills remain.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. Prescriptions not picked up will be returned to stock after 10 duty days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture). Be ready to recite your full name and date of birth. Also, it helps pharmacy staff if you have a general knowledge of what you’re picking up or a medication list to check off.

ScriptCenter

• ScriptCenter pharmacy storage lockers are located directly inside the Medical Group main entrance on the right.
• ScriptCenter can be accessed 24/7, 7 days a week including clinic closures during holidays, weekends, or training.
• ScriptCenter will only be loaded once per day, at the end of each duty day.
• Certain items may not be available from the ScriptCenter, such as refrigerated medications, medications requiring reconstitution or manipulation, medications with regulated pick up timelines (i.e. iPledge products), some oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

Prescriptions can be picked up from the pharmacy windows during normal duty hours Monday through Friday 7:30 a.m. to 4:30 p.m. The Medical Group, including pharmacy, is closed for training every Wednesday until 10 a.m.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the pharmacy lobby (i.e. Blue box).
• If the prescription product contains syringes or needles, place these items in the separate “sharps” disposal bin located in the pharmacy lobby (i.e. Red box)
• Please do not use for liquids greater than 4 ounces.
• You may remove patient information, but it is not required.

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Other Pharmacy Options

As a TRICARE beneficiary, you have other pharmacy options:  

• You can use the TRICARE Pharmacy Home Delivery to have prescriptions sent to your home. This is the least expensive way to fill prescriptions if not using the MTF pharmacy.  
• If you need a prescription filled after hours or when travelling, use a TRICARE network pharmacy. 
• Specialty medications can be dispensed through Accredo, a specialty pharmacy serving TRICARE patients with complex and chronic health conditions. 

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.