Pharmacy
We’re pleased to offer pharmacy services to all eligible beneficiaries who visit Mountain Home AFB. If you have a prescription from a TRICARE network or non-network provider, the pharmacy provides initial and refill services for medications that meet all the requirements outlined by TRICARE’s Formulary. Normally, we provide up to a 90-day supply for most prescriptions
For the most current and up-to-date information about challenges impacting the pharmacy, please use the following resources:
- Pharmacy lobby announcement board
- Recorded messages on the refill call-in line
- Pharmacy staff, in person or by phone
- Mountain Home AFB 366th Medical Group Facebook page
A note about supply
Obtaining medication through today’s supply chain is a dynamic and ever-changing process. All items may not be available at the military treatment facility pharmacy. If an item needs to be ordered, it takes three to five duty days to be filled. Non-formulary medications are not stocked, and if approved, will take up to five days to process.
Filling Prescriptions
New Prescriptions
We automatically activate eligible prescriptions after receipt. Prescriptions are activated in the order they’re received. If the medication has been filled recently, the order will be held on your profile until an appropriate later date.
For convenience and better service, please ask your provider or clinic to submit your prescriptions electronically. Off-base providers can send e-prescriptions to the site/address listed below. We recommend finding our pharmacy by searching its zip code.
DOD MT HOME PHARMACY
NCPDP #: 1309055
90 Hope Drive, Bldg 6000, Mountain Home AFB, ID 83648
Phone: 208-828-6947
The non-preferred, alternative method includes giving a paper prescription to the pharmacy. It must meet all legal requirements for dispensing.
Refills
All refills must be requested in advance. We ask for three duty days to process your request.
Call the refill call-in line with your prescription number. Both numbers are listed on your medication bottle label.
If you’re a registered user on the MHS GENESIS Patient Portal, you can order refills online. Ensure you select the correct pickup location (pharmacy window vs. ScriptCenter kiosk).
Patients should order refills before their prescription runs out. Generally, the following rules apply: 30 day supply = seven days before running out; 90 day supply = 21 days before running out.
Prescription Pickup
When calling in refills or ordering online, consider selecting the ScriptCenter kiosk as your pickup location. This service is available 24 hours a day, even on weekends, holidays, and during closures. The ScriptCenter kiosk is located on the right as you enter the 366th Medical Group main entrance.
* For quick access, link your military ID card when you enroll in the ScriptCenter *
Enrolling in ScriptCenter for the first time? Watch this video.
- Order prescriptions on the refill call-in line or on the MHS GENESIS Patient Portal and select the ScriptCenter as your pickup location.
- At the ScriptCenter kiosk, select “enroll.” To complete enrollment, you’ll need one of your MHS GENESIS prescription numbers that’s currently loaded into the ScriptCenter and ready for pickup. Follow the enrollment directions on the kiosk. * Call the pharmacy if you need your MHS GENESIS prescription number *
- Review your prescriptions to pick up, sign, and complete your transaction.
Some items are not eligible for ScriptCenter pickup, including refrigerated items, bulky orders, and some medications with strict monitoring programs.
Return to stock
Prescriptions are returned to stock if not picked up within 10 duty days.
Other Pharmacy Options
As a TRICARE beneficiary, you have other pharmacy options:
- You can use the TRICARE Pharmacy Home Delivery to have prescriptions sent to your home. This is the least expensive way to fill prescriptions if not using the MTF pharmacy.
- If you need a prescription filled after hours or when travelling, use a TRICARE network pharmacy.
- Specialty medications can be dispensed through Accredo, a specialty pharmacy serving TRICARE patients with complex and chronic health conditions.
Other Pharmacy Services
Transferring Prescriptions
The Mountain Home AFB Pharmacy will transfer active refills into our pharmacy from other pharmacies only upon request. Please allow three duty days for processing.
FROM A MILITARY INSTALLATION WITH MHS GENESIS: Call the Mountain Home AFB Pharmacy refill call-in line and enter the Rx number on your medication bottle label; it will automatically feed into our system.
FROM A COMMUNITY-BASED PHARMACY: Please print the following transfer request form, fill in personal and pharmacy information, and list the requested medications (Section A).
The Mountain Home AFB Pharmacy will transfer active refills to any community pharmacy. Have the new pharmacy call 208-828-6947 to speak to our licensed pharmacists. Contact other DOD facility pharmacies for their transfer process.
Text notifications updates
Ask pharmacy staff to enroll your cell phone number in text notifications to know when your prescriptions are ready or delayed.
Drug Take Back Options
If you need to dispose of any medications or controlled substances, you can drop them in the blue medication disposal safe in our lobby, outside the pharmacy. This service is only available when the pharmacy is open.
TRICARE Formulary
The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the TRICARE Formulary to:
- See how much it costs and where you can get it filled
- See if your prescription needs prior authorization
- Look up the medical necessity criteria
- Get the prior authorization and medical necessity forms for your prescription
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
What are my pharmacy copayments?
Visit the TRICARE Pharmacy copayment page for more details!
Active duty service members have a $0 copayment for covered drugs at any pharmacy.