The Referral Management Line has temporarily changed to 208-828-7099. Patients are encouraged to use the MHS GENESIS Patient Portal to schedule or change appointments and correspond with their care team.
If you're scheduled for a virtual appointment, please call 208-828-6806 to reach the appointment line and you'll be connected to the provider to complete the appointment.
As of right now, we don't have a timeframe of when the phones will be fixed, but are working with our partners to resolve the matter as soon as possible.
Thank you for your continued patience and assistance.
Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. >>Learn More

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Urgent & Emergency Care

If you are experiencing an emergency, call 911.

Mountain Home Air Force Base doesn’t offer urgent or emergency care services.

Urgent Care

Urgent Care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds, and other common illnesses.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse.

Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).

To learn about how TRICARE covers urgent care, visit the TRICARE Urgent Care page.

Urgent Care Access

There are approximately 30 locations in the Boise area that offer urgent care services. Most locations are closed after 8 p.m.

Active duty service members require a referral for urgent care services.

Please contact your primary care manager at 208-828-7900 or the MHS Nurse Advice Line at 800-874-2273, Option 1, for a referral before going; after hours, contact your PCM the next duty day to request a backdated referral for the visit.

Emergency Care

If you’re experiencing a life-threatening medical situation (including mental health emergencies), call 911 immediately. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety.

To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page.

Emergency Care Access

No referrals are required for anyone to visit an emergency room.