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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Urgent & Emergency Care

If you are experiencing an emergency, call 911.

Mountain Home Air Force Base doesn’t offer urgent or emergency care services.

Urgent Care

Urgent Care services treat non-life-threatening health issues that require immediate attention, such as sprains, the flu, colds, and other common illnesses.

If you’re unsure about whether you need urgent care, contact the Military Health System Nurse Advice Line to speak to a registered nurse.

Visit MHSNurseAdviceLine.com for web chat and video chat, or dial 1-800-TRICARE (874-2273).

To learn about how TRICARE covers urgent care, visit the TRICARE Urgent Care page.

Urgent Care Access

There are approximately 30 locations in the Boise area that offer urgent care services. Most locations are closed after 8 p.m.

Active duty service members require a referral for urgent care services.

Please contact your primary care manager at 208-828-7900 or the MHS Nurse Advice Line at 800-874-2273, Option 1, for a referral before going; after hours, contact your PCM the next duty day to request a backdated referral for the visit.

Emergency Care

If you’re experiencing a life-threatening medical situation (including mental health emergencies), call 911 immediately. Emergency care services treat life-threatening medical issues such as threats to your life, limbs, sight, or safety.

To learn about how TRICARE covers emergency care, visit the TRICARE Emergency Care page.

Emergency Care Access

No referrals are required for anyone to visit an emergency room.