The Referral Management Line has temporarily changed to 208-828-7099. Patients are encouraged to use the MHS GENESIS Patient Portal to schedule or change appointments and correspond with their care team.
If you're scheduled for a virtual appointment, please call 208-828-6806 to reach the appointment line and you'll be connected to the provider to complete the appointment.
As of right now, we don't have a timeframe of when the phones will be fixed, but are working with our partners to resolve the matter as soon as possible. 
Thank you for your continued patience and assistance.

 Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver.

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
208-828-7154
208-590-6970 (cell)

Email
usaf.mountain-home.366-mdg.list.366-mtf-patient-advocate@health.mil

BCAC/DCAO
208-828-7155

Hours

Monday – Friday
7:30 a.m. to 4:30 p.m.
Closed for training every Wednesday until 10 a.m.

Location

Building 6000, Suite N214
Don't forget to keep your family's information up to date in DEERS!