Live in the West Region? Did you miss the Dec. 31st deadline to set up your payment info and you pay by EFT, credit card, or debit card? You still have time! For TRICARE Young Adult, TRICARE Reserve Select, TRICARE Retired Reserve, you have until Jan. 15 to make a payment. For TRICARE Prime or TRICARE Select, you have until Jan. 30. If you miss this deadline, you will be disenrolled back to Jan. 1. Don’t delay! Visit www.tricare.mil/west to set up your payment today!

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
208-828-7154
208-590-6970 (cell)

Email
usaf.mountain-home.366-mdg.list.366-mtf-patient-advocate@health.mil

BCAC/DCAO
208-828-7155

Hours

Monday – Friday
7:30 a.m. to 4:30 p.m.
Closed for training every Wednesday until 10 a.m.

Location

Building 6000, Suite N214
Don't forget to keep your family's information up to date in DEERS!