Live in the West Region? There is a referral approval waiver in place through June 30, 2025. Learn More About the Referral Approval Waiver

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.


 

Contact Us

Phone

Patient Advocate
208-828-7154
208-590-6970 (cell)

Email
usaf.mountain-home.366-mdg.list.366-mtf-patient-advocate@health.mil

BCAC/DCAO
208-828-7155

Hours

Monday – Friday
7:30 a.m. to 4:30 p.m.
Closed for training every Wednesday until 10 a.m.

Location

Building 6000, Suite N214
Don't forget to keep your family's information up to date in DEERS!